See Your Product and Color Before It Ships | Precision in Selection. Proof in the Product.
Shipping charges depend on the destination, order weight and product requirements. For supported checkout destinations, applicable shipping charges are calculated automatically based on the order weight and displayed before payment.
Special products, machinery and larger shipments may follow different shipping arrangements, which will be confirmed according to the individual order.
Standard in-stock thread orders are dispatched within 24 hours after order confirmation.
Custom products and machinery may require additional preparation time. Their dispatch schedules will be confirmed according to the individual order.
Standard international delivery typically takes 7–10 business days after dispatch.
Actual delivery times may vary depending on the destination, carrier and customs processing.
Large machinery and special shipments may require different transportation arrangements and delivery schedules.
We support custom colors and custom thread specifications.
Standard custom-color production lead time: 10 days.
Urgent custom-color orders may be ready for dispatch on the third day after order confirmation, subject to prior confirmation.
Custom specifications follow the production schedule confirmed for the individual order.
Production time and international delivery time are calculated separately.
NEXUS provides pre-shipment photo verification for applicable orders.
Customers can review photographs of their actual prepared products and colors before dispatch.
Please note that lighting, photography and screen settings may affect the appearance of physical thread colors.
Tracking information is provided after dispatch when available from the selected carrier.
You can access our Order Verification & Tracking page for shipment-related information.
Order Tracking: https://bondedthread.com/order-tracking/
If your shipment is delayed, missing or arrives damaged, please contact our customer support team.
Include your order number, a description of the issue and supporting photographs when relevant.
We will investigate the situation and provide the appropriate resolution in accordance with our after-sales policy and applicable consumer protection requirements.
For shipping questions or order assistance, please contact:
NEXUS Customer Support
Email: nexus@bondedthread.com
