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NEXUS SUPPORT

NEXUS Support Center

Find the right place for product questions, color and customization, business inquiries and support for an existing order.

FIND THE RIGHT SUPPORT

Choose Your Support Path

Start with what you need help with. Each support path below connects you to the NEXUS page that handles that request in more detail.

Product & Technical Questions

For questions about thread materials, Tex sizes, specifications, technical data and product selection.

Color & Customization

For color selection, physical color references, custom colors and thread customization questions.

Business & Wholesale

For wholesale inquiries, brands, studios, manufacturers, distributors, custom requirements and repeat business orders.

Existing Order Support

For pre-shipment verification, shipment information, tracking and questions about an existing order.

NEXUS SUPPORT

NEXUS Support Center

Find the right place for product questions, color and customization, business inquiries and support for an existing order.